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Return, Refund & Warranty Policy

Last updated: September 28, 2026

This policy applies to products purchased on www.gtfiber.us and delivered to U.S. addresses. It does not limit any rights you have under applicable law.

At a glance

  • Return window: 30 days from the delivery date
  • Return method: by mail, after authorization
  • Restocking fee: none
  • Return shipping: paid by you for change-of-mind returns; paid by us if the item is defective, damaged or incorrect
  • Refund: issued within 2 business days after we receive your return, to your original payment method
  • Warranty: 1 year from the delivery date, covering defects in materials and workmanship

1. Return window

You may request a return within 30 days of the date your order was delivered, as shown by the carrier's tracking. If items from one order arrive on different dates, the window for each item starts on its own delivery date.

2. Condition requirements

For a change-of-mind return, the item must be:

  • unused and not installed, pulled, cut, spliced, re-terminated or otherwise modified;
  • returned with all connector dust caps in place and connector end faces clean and undamaged;
  • complete, with all included accessories, labels and documentation, in its original packaging.

These conditions do not apply to items that arrive defective, damaged or incorrect. Those are covered in sections 6 and 9.

3. How to request a return

  1. Email support@gtfiber.us within the return window with your order number, the item(s) you want to return and the reason. For a damaged, defective or incorrect item, include clear photos of the item, its connectors and labels, and the packaging.
  2. We reply within 1 business day with a Return Authorization (RMA) number and the return address.
  3. Pack the item securely with the dust caps in place and write the RMA number on the outside of the package.
  4. Ship the package with a trackable service and email us the tracking number.

Please do not send items without an RMA number, and do not send them to our registered office address. Unauthorized packages may be delayed or refused.

Please ship the item within 14 calendar days after we provide your RMA number, return address and any documents or prepaid label needed for the return. This is the deadline to dispatch the parcel, not for it to arrive at our facility.

4. Return shipping costs

Returns are shipped internationally to our facility in China. For change-of-mind returns, including an incorrectly selected configuration, you pay the return shipping cost. The cost depends on the package weight and the carrier you choose; we can suggest a carrier on request. If the item is defective, damaged or incorrect because of our error, we provide a prepaid return label or reimburse the reasonable return shipping cost agreed with us in advance.

For authorized returns, we handle customs clearance in China and cover any import duties, taxes and customs clearance fees charged on the return shipment. For change-of-mind returns, you pay only the return carrier's shipping charge. For defective, damaged or incorrect items, we also cover return shipping as described above. Follow the instructions and customs documents provided with your RMA, and contact us before dispatch if your carrier cannot follow those instructions.

5. Refunds

Within 2 business days after we receive your return, we inspect it and issue the approved refund to your original payment method. Your bank or card issuer typically posts the refund within 1–7 business days; the exact timing depends on your bank. We will email you when the refund is issued.

For cancellations confirmed before dispatch, and refunds approved without requiring a return—including confirmed lost shipments—we issue the refund within 2 business days after confirmation or approval. Refunds are sent to the original payment method. Your bank or card issuer typically takes an additional 1–7 business days to post the refund.

  • Change-of-mind returns: we refund the item price. The original shipping charge is not refunded. If your order qualified for free shipping, we do not deduct any shipping cost from your refund.
  • Defective, damaged or incorrect items: we refund the item price and the original shipping charge.
  • U.S. import duties that we prepaid are not charged to you and are not deducted from any refund.

If a returned item does not meet the condition requirements in section 2, we will contact you before deciding. We may return the item to you or, with your agreement, issue a partial refund.

Any sales tax collected on refunded items will be refunded as required by applicable law.

6. Damaged, defective or incorrect items

If your order arrives damaged, defective, incomplete or different from what you ordered, email us within 30 days of delivery with your order number and photos. We review your report within 1 business day. Once confirmed, we send a replacement or issue a full refund, at your choice. In many cases you will not need to return the item.

If you choose a replacement after we confirm the issue, we will prepare and dispatch it within 1–3 business days at no cost to you. The standard transit estimate of 3–7 business days applies.

7. Exchanges

To exchange an item for a different length or connector configuration, request a return under this policy and place a new order for the item you need. For faster service, you can place the new order first.

8. Order cancellations

You can cancel an order free of charge before it is dispatched. See our Shipping Policy for details. Cancelled orders are refunded in full to the original payment method.

9. 1-year limited warranty

GTfiber products are covered for 1 year from the delivery date against defects in materials and workmanship under normal use.

The warranty does not cover damage caused by improper installation or handling, excessive bending or pulling, crushing, cutting or kinking, contaminated or scratched connector end faces after delivery, modification, or accidents.

To make a warranty claim, email support@gtfiber.us with your order number, a description of the problem and photos or test results. If the claim is approved, we will repair or replace the product, or refund the purchase price if a replacement is not available. We cover the shipping costs for approved warranty claims.

A warranty claim submitted within the one-year warranty period will not become out of time solely because our authorization process or the return shipment is completed after that period. All other warranty conditions still apply.

10. Questions or concerns

If you have any issue with an order, please contact us first. We aim to resolve every request within 2 business days of receiving all the information we need.

GT-FIBER COMMUNICATION CO., LIMITED
Flat B02, 2/F, Hoover Industrial Building, No. 26–38 Kwai Cheong Road, Kwai Chung, Hong Kong (registered office, not a return address)
Email: support@gtfiber.us (Monday–Friday, 9:00 a.m.–6:00 p.m. ET)
Phone: +852 5186 9813 (Monday–Friday, 9:00 a.m.–6:00 p.m. Hong Kong Time)