Shipping policy
Last updated: September 28, 2026
This policy explains how GTfiber processes, ships and delivers orders. GTfiber is operated by GT-FIBER COMMUNICATION CO., LIMITED, a company registered in Hong Kong. We sell to customers in the United States and ship only to U.S. addresses. All prices are in U.S. dollars (USD).
At a glance
- Order processing: 1–3 business days
- Transit after dispatch: 3–7 business days
- Estimated total delivery time: 4–10 business days
- Standard shipping: $29.90 on orders under $499.90; free on orders of $499.90 or more
- U.S. import duties and customs clearance fees: prepaid by us (Delivered Duty Paid)
- Ships from: our fulfillment center in China
1. Where we ship
We ship to all 50 U.S. states and Washington, D.C., including Alaska and Hawaii. We currently cannot deliver to P.O. boxes, APO/FPO/DPO military addresses, or U.S. territories (such as Puerto Rico, Guam and the U.S. Virgin Islands). Please provide a street address where the carrier can deliver during business hours.
2. Where orders ship from
Orders are currently shipped internationally from our fulfillment center in China by express courier. We do not operate a U.S. warehouse at this time. If this changes, we will update this policy.
3. Order processing time
We prepare and dispatch orders within 1–3 business days. Business days are Monday to Friday. Orders placed before 6:00 p.m. U.S. Eastern Time (ET) on a business day start processing that day. Orders placed after 6:00 p.m. ET, or on a Saturday or Sunday, start processing on the next business day.
4. Transit time and carriers
After dispatch, delivery usually takes 3–7 business days. We ship with DHL Express, FedEx or UPS; the carrier is selected based on the destination and package. The estimated total delivery time is 4–10 business days from the start of processing. Delivery times are estimates, not guarantees.
We currently offer one shipping option: standard shipping by express courier. Expedited or next-day shipping is not available. The carrier used does not change the shipping charge.
5. Shipping rates
| Order subtotal | Standard shipping | Estimated delivery |
|---|---|---|
| Under $499.90 | $29.90 | 4–10 business days |
| $499.90 or more | Free | 4–10 business days |
The order subtotal is calculated after discounts and before taxes. The shipping charge for your order is shown at checkout before you pay.
6. Customs, duties and taxes
All orders are shipped Delivered Duty Paid (DDP). We prepay U.S. import duties and customs clearance fees, so you will not be asked to pay them to the carrier on delivery. Any applicable sales tax is calculated and shown at checkout. In rare cases, customs may ask the recipient for information needed to release a shipment; we will contact you if this happens.
7. Order confirmation and tracking
You will receive an order confirmation email after you place your order. Within 1 business day after dispatch, we send a shipping confirmation email with the carrier name and tracking number. You can also track your shipment on our Track Your Order page. Tracking can take up to 24–48 hours to show the first carrier scan.
8. Changes and cancellations
You can change or cancel an order free of charge before it is dispatched. Please contact us as soon as possible, ideally within 1 business day of ordering. Once an order has been dispatched, it can no longer be changed or cancelled; you may return it under our Return, Refund & Warranty Policy.
9. Delays
If we cannot dispatch your order within the stated processing time, we will email you with a revised dispatch date. You may then choose to wait or cancel the order for a full refund. Carrier or customs delays may occasionally extend delivery times; we will help you follow up with the carrier.
10. Lost or damaged shipments
If your tracking has not updated for 7 business days, or your order has not arrived within the estimated delivery time, please contact us. We will open an investigation with the carrier and, if the package is confirmed lost, send a replacement or issue a full refund at no cost to you. If your package arrives damaged, email us photos of the package and the product within 30 days of delivery. We will send a replacement or issue a refund, as described in our Return, Refund & Warranty Policy.
11. Address accuracy
Please check your shipping address before placing your order. If you notice an error, contact us before dispatch and we will update it. If a package is returned to us because the address provided was incorrect or incomplete, we will contact you. You can choose to have it reshipped at your cost (we will confirm the amount before reshipping), or cancel the order for a refund of the item price.
12. Contact us
GT-FIBER COMMUNICATION CO., LIMITED
Flat B02, 2/F, Hoover Industrial Building, No. 26–38 Kwai Cheong Road, Kwai Chung, Hong Kong
Email: support@gtfiber.us (Monday–Friday, 9:00 a.m.–6:00 p.m. ET)
Phone: +852 5186 9813 (Monday–Friday, 9:00 a.m.–6:00 p.m. Hong Kong Time)